Frequently asked questions
There’s a lot of information available online today that can confuse pet owners about pet health and nutrition. Paw Store is committed to helping pet lovers get the facts about the food they choose for their dogs and cats, and will provide responses here to some of the most popular pet food questions. Make sure to continue checking the site as we tackle additional issues.
General Questions
Questions about Young Again Pet Food
No. Young Again has never had a recall on any of our pet foods.
When the first ingredient is meat, it can mean very little since meat is at least 75% water. This means that if a diet listed itself as 25% meat, it would really only be 6% meat on a dry matter basis, which is exactly what you get when you dehydrate chicken into meal. You think you are buying a high protein diet, but the food is only 6% meat protein.
A byproduct is something that is left over after the desirable portion of the ingredient has been extracted for use elsewhere. A meal results when you remove the water from a product and grind the desired portions into a powder. Inclusion of bone (natural calcium) supplies needed minerals.
Poultry fat can only be comprised of chicken or turkey fat or a combination of both. We currently use fat from chicken, turkey, pork and fish. Chicken and turkey fat are collected and processed in the same way and are of equal quality.
If your cat is deficient in methionine their health will be compromised. Methionine is an essential amino acid that cannot be produced by the body. Therefore, it is crucial that your cat consumes the required amount of methionine each meal to maintain proper health.
Young Again Pet Foods and treats have an 18-month shelf life. RAW premixes and supplements have a 12-month shelf life. We can not guarantee the nutritional quality of our products after the BEST BY date.
Yes, Young Again Pet Food meets or exceeds AAFCO nutrient profiles. AAFCO does not approve any pet food on the market. AAFCO is only concerned that companies follow a uniform set of guidelines and their wording means the food has met AAFCO’s minimal requirements for adequate nutrition.
Paw Store Questions
General Questions about our Online Store.
Paw Store has partnered up with FedEx for a fast, insured and tracked shipping across Canada for an affordable price.
The FedEx shipping rates are based upon the total weight of your shipment and the distance your order will travel from our warehouse.
The FedEx rates is what Paw Store recommends as the delivery is half the price of Canada Post and takes half the time Canada Post would take.
Paw Store also offers a flat rate Canada Post option for rural areas of Canada where it may be cheaper to use Canada Post as opposed to Fed Ex.
We accept online payments from major credit card companies such as Visa, Master Card, Visa Debit, Apple Pay and Google Pay.
Yes! When your order has been processed and picked-up by FedEx or Canada Post, you will receive an email with your tracking number immediately.
If you have placed an order incorrectly, please notify us by email at hello@pawstore.ca immediately before the order is shipped out.
If the order has already been shipped out, it will be too late to cancel or correct an order.
Paw Store does NOT accept returns.
Please click on our Return & Refund Policy:
Refund and Returns Policy