Privacy and Cookie Policy
INFORMATION WE COLLECT
We collect information directly from you when you choose to participate in our offers and programs or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
- Name, email address, postal address
- Username and password
- Phone number or mobile number
- Payment information (such as a credit card)
- Future communication preferences
HOW WE USE THIS INFORMATION
We use the information we collect to provide the products and services you request, to tell you about other products and services offered by Paw Store, and to manage our sites and services. The following are ways we may use the information we collect about you:
- Send samples, premiums, products and information
- Develop new products and services
- Enroll you in contests, programs, or offers you request
- To provide you with other services that we have offered to you
- Create and manage your account
- Process payment for purchases or other services
- Protect against or identify possible fraudulent transactions
YOUR CHOICES
We give you choices about how we communicate with you. We only send you promotional mobile or email messages if you explicitly ask to receive these. (You opt in).
You can stop receiving promotional mobile and email messages by following the instructions provided in any such message you receive from us.
PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service related communications and we may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.
HOW WE USE COOKIES
A cookie is a small file placed on your computer when you visit a site that can be understood by the site that issued the cookie. We use cookies to provide you a richer and more personalized consumer experience. We do not store any of your personal information in cookies, web beacons or other technologies on your computer. You can refuse cookies if you prefer.
INFORMATION SECURITY
We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration. We limit access to personal information to those who have a business need. We keep personal information only for a reasonably needed amount of time. When we collect or transmit sensitive information such as a credit card number we use Woo Commerce Platform for processing that uses industry standard methods to protect that information. For example, credit card numbers, expiration dates, etc. are only stored as encrypted data.
General Questions
Has Young Again Pet Food ever had a recall on any of their pet foods?
No. Young Again has never had a recall on any of our pet foods.
What is meant by the "meal" in a pet food ingredient listing and how does it compare to "meat"?
When the first ingredient is meat, it can mean very little since meat is at least 75% water. This means that if a diet listed itself as 25% meat, it would really only be 6% meat on a dry matter basis, which is exactly what you get when you dehydrate chicken into meal. You think you are buying a high protein diet, but the food is only 6% meat protein.
What is the difference between byproducts and meals?
A byproduct is something that is left over after the desirable portion of the ingredient has been extracted for use elsewhere. A meal results when you remove the water from a product and grind the desired portions into a powder. Inclusion of bone (natural calcium) supplies needed minerals.
Why do you use poultry fat?
Poultry fat can only be comprised of chicken or turkey fat or a combination of both. We currently use fat from chicken, turkey, pork and fish. Chicken and turkey fat are collected and processed in the same way and are of equal quality.
Is DL-Methionine safe in my cat's food?
If your cat is deficient in methionine their health will be compromised. Methionine is an essential amino acid that cannot be produced by the body. Therefore, it is crucial that your cat consumes the required amount of methionine each meal to maintain proper health.
What is the shelf life for Young Again Pet Foods?
Young Again Pet Foods and treats have an 18-month shelf life. RAW premixes and supplements have a 12-month shelf life. We can not guarantee the nutritional quality of our products after the BEST BY date.
Does Young Again Pet Food meet AAFCO standards?
Yes, Young Again Pet Food meets or exceeds AAFCO nutrient profiles. AAFCO does not approve any pet food on the market. AAFCO is only concerned that companies follow a uniform set of guidelines and their wording means the food has met AAFCO’s minimal requirements for adequate nutrition.
Paw Store Questions
What Shipping Methods Does Paw Store Use
Paw Store has partnered up with FedEx for a fast, insured and tracked shipping across Canada for an affordable price.
The FedEx shipping rates are based upon the total weight of your shipment and the distance your order will travel from our warehouse.
The FedEx rates is what Paw Store recommends as the delivery is half the price of Canada Post and takes half the time Canada Post would take.
Paw Store also offers a flat rate Canada Post option for rural areas of Canada where it may be cheaper to use Canada Post as opposed to Fed Ex.
Paw Store order processing time is 2 days and ship orders via method chosen by customer within 2 days.
Paw Store is not liable for FedEx or Canada Post or any other shippers delay once Paw Store ships out as per tracking ticket. Any delays the shipper has is NOT the liability nor responsibility of Paw Store.
Exceptions for 2 day processing is IF customer has paid for FedEx Next Day or Overnight shipping or if we have a note on our website that we are on holidays.
How can I pay for my order?
We accept online payments from major credit card companies such as Visa, Master Card, Visa Debit, Apple Pay and Google Pay.
Can I track my order?
Yes! When your order has been processed and picked-up by FedEx or Canada Post, you will receive an email with your tracking number immediately.
How can I change something in my order?
If you have placed an order incorrectly, please notify us by email at hello@pawstore.ca immediately before the order is shipped out.
If the order has already been shipped out, it will be too late to cancel or correct an order.
What is Paw Store's Return & Refund Policy?
Paw Store does NOT accept returns.
Please click on our Return & Refund Policy: