Refund and Returns Policy
We DON’T Accept Returns
Paw Store Inc. is a Canadian distributor for Young Again Pet Food and because we import from Young Again Pet Food in the USA, we DO NOT accept returns. The shipping rates in Canada are extremely high and sending back food to Young Again is very costly.
Due to the nature of import and due to our pricing model, Paw Store Inc. is operating on very thin margins and accepting returns to send back to the USA will not be sustainable.
Paw Store order processing time is 2 days and ship orders via method chosen by customer within 2 days.
Paw Store is not liable for FedEx or Canada Post or any other shippers delay once Paw Store ships out as per tracking ticket. Any delays the shipper has is NOT the liability nor responsibility of Paw Store.
Exceptions for 2 day processing is IF customer has paid for FedEx Next Day or Overnight shipping or if we have a note on our website that we are on holidays.
Please ensure you accept this NO REFUND and NO RETURN Policy and NO shipping delay liability BEFORE you make your purchase.
Please ensure you have read SHELF LIVE https://www.youngagainpetfood.com/articles/shelf-life-of-our-pet-foods
Please ensure you have read TRANSITIONING YOUR PET TO YOUNG AGAIN PET FOOD https://www.youngagainpetfood.com/articles
Please ensure you follow the storage of food on your package and other important information labeled on the food package.
FedEx and CANADA POST INSURANCE
While we strive to deliver the package perfectly, we understand that once we ship out, how the product arrives is out of our hands. If you receive a damaged product packaging, all our shipments automatically come with a $100 insurance.
In such cases, please contact customer support at hello@pawstore.ca within 1 day of receiving your order and we will assist you in resolving this issue with Canada Post while we arrange for a replacement order (once we receive the damaged order back UNOPENED and UNUSED)
Need help?
If you have any questions or concerns regarding our Returns Policy, feel free to reach out to our customer support team at hello@pawstore.ca
We are here to help!
Thank you for your understanding and co-operation.
Paw Store Inc.
General Questions
Has Young Again Pet Food ever had a recall on any of their pet foods?
No. Young Again has never had a recall on any of our pet foods.
What is meant by the "meal" in a pet food ingredient listing and how does it compare to "meat"?
When the first ingredient is meat, it can mean very little since meat is at least 75% water. This means that if a diet listed itself as 25% meat, it would really only be 6% meat on a dry matter basis, which is exactly what you get when you dehydrate chicken into meal. You think you are buying a high protein diet, but the food is only 6% meat protein.
What is the difference between byproducts and meals?
A byproduct is something that is left over after the desirable portion of the ingredient has been extracted for use elsewhere. A meal results when you remove the water from a product and grind the desired portions into a powder. Inclusion of bone (natural calcium) supplies needed minerals.
Why do you use poultry fat?
Poultry fat can only be comprised of chicken or turkey fat or a combination of both. We currently use fat from chicken, turkey, pork and fish. Chicken and turkey fat are collected and processed in the same way and are of equal quality.
Is DL-Methionine safe in my cat's food?
If your cat is deficient in methionine their health will be compromised. Methionine is an essential amino acid that cannot be produced by the body. Therefore, it is crucial that your cat consumes the required amount of methionine each meal to maintain proper health.
What is the shelf life for Young Again Pet Foods?
Young Again Pet Foods and treats have an 18-month shelf life. RAW premixes and supplements have a 12-month shelf life. We can not guarantee the nutritional quality of our products after the BEST BY date.
Does Young Again Pet Food meet AAFCO standards?
Yes, Young Again Pet Food meets or exceeds AAFCO nutrient profiles. AAFCO does not approve any pet food on the market. AAFCO is only concerned that companies follow a uniform set of guidelines and their wording means the food has met AAFCO’s minimal requirements for adequate nutrition.
Paw Store Questions
What Shipping Methods Does Paw Store Use
Paw Store has partnered up with FedEx for a fast, insured and tracked shipping across Canada for an affordable price.
The FedEx shipping rates are based upon the total weight of your shipment and the distance your order will travel from our warehouse.
The FedEx rates is what Paw Store recommends as the delivery is half the price of Canada Post and takes half the time Canada Post would take.
Paw Store also offers a flat rate Canada Post option for rural areas of Canada where it may be cheaper to use Canada Post as opposed to Fed Ex.
Paw Store order processing time is 2 days and ship orders via method chosen by customer within 2 days.
Paw Store is not liable for FedEx or Canada Post or any other shippers delay once Paw Store ships out as per tracking ticket. Any delays the shipper has is NOT the liability nor responsibility of Paw Store.
Exceptions for 2 day processing is IF customer has paid for FedEx Next Day or Overnight shipping or if we have a note on our website that we are on holidays.
How can I pay for my order?
We accept online payments from major credit card companies such as Visa, Master Card, Visa Debit, Apple Pay and Google Pay.
Can I track my order?
Yes! When your order has been processed and picked-up by FedEx or Canada Post, you will receive an email with your tracking number immediately.
How can I change something in my order?
If you have placed an order incorrectly, please notify us by email at hello@pawstore.ca immediately before the order is shipped out.
If the order has already been shipped out, it will be too late to cancel or correct an order.
What is Paw Store's Return & Refund Policy?
Paw Store does NOT accept returns.
Please click on our Return & Refund Policy: